Our Charges, Terms and Conditions
The following terms and conditions are upon which Pett Plumbing and Gas Pty Ltd (ABN: 43 613 581 892) and any person acting on its behalf and with its authority will provide plumbing and gas fitting services to any person, business or corporation that engages Pett Plumbing and Gas to provide plumbing and or gas fitting services (“client” or "purchaser").
Pett Plumbing and Gas Fees
We charge a $0 call out fee within business hours (8am to 5pm, Monday to Friday) and a minimum labour charge time per job (1.5). Our rates are charged in 30 minute increments.
Pett Plumbing and Gas’ reserves the right to charge a minimum fee for any (but not limited to) inspection service, advice or proprietary knowledge that assists the ‘client’ in alleviating a problem.
Quoted or estimated priced works are accepted by Pett Plumbing and Gas (but not limited to) verbally, in writing (of any form) or via Pett Plumbing and Gas’ quote acceptance email links. Accepted quotes become a legally binding contract between Pett Plumbing and Gas Pty Ltd and the 'purchaser', as per NT Government guidelines relating to consumers around quotes, estimates and contracts.
If the client agrees to proceed with works in excess of a quoted price of $2000, a 25% deposit will be paid to Pett Plumbing and Gas prior to commencement of works. Pett Plumbing and Gas will not refund the deposit.
In the instance that works are diagnosed by others, Pett Plumbing and Gas Pty Ltd take no responsibility for incorrect diagnosis or damages caused.
In the event that Pett Plumbing and Gas are ‘called back’ to a previously attended job due to repairs undertaken still contributing to a fault, fees will not apply for reattendance (only if in line with ‘Limited lifetime labour guarantee’ warranty definition below). In the event that we attend and work undertaken by us is not at fault and a new issue is present, Pett Plumbing and Gas reserve the right to charge additional fees.
After hours charges apply if working outside of normal hours. Normal hours are between 8am and 5:00pm, Monday to Friday.
‘$0 call out fee’ means that we do not charge you to arrive at your door, between business hours (8am to 5pm, Monday to Friday). A minimum time on site is charged per job attended to.
‘Free quotes’ include broad estimates only. Detailed plumbing consultancy services are available at an additional cost. This includes (but isn't limited to) advice or proprietary knowledge that offers further assistance in alleviating problems.
A quote may be given and accepted by the 'client' verbally. All accepted quotes will be invoiced at the agreed rate, unless new rates are applied due to exclusions applicable.
Quoted prices are only relevant if Pett Plumbing and Gas Pty Ltd have uninterrupted and free access to site. If Pett Plumbing and Gas Pty Ltd are forced to leave / return due to access issues, parts or services supplied by other parties not being to standard (but not limited to), additional costs may apply.
‘Limited lifetime labour guarantee’ applies to only workmanship undertaken by Pett Plumbing and Gas and not applicable on parts or materials. This is due to (but not limited to) the general ware and tare of materials being outside of Pett Plumbing and Gas’ control once installed.
Missed Appointment Cancellation & Time Policy
Pett Plumbing and Gas have a 24 hour missed appointment / cancellation policy to ensure each plumbing and gas technician is scheduled the correct amount of time, to arrive promptly to each scheduled job.
If an appointment is made with less than 24 hours notice, then it immediately falls within this policy.
A minimum of 24 hours notice is required to cancel or change confirmed appointments or on-site quotations.
Standard hours missed appointment / cancellations incur a $88 inc GST fee.
We do understand that things happen unexpectedly and we will do our best to accommodate changes to appointments, where we can, at no extra cost.
Pett Plumbing and Gas may take photos of the site and/or works for proof of workmanship or liability purposes. These photographs may be used by Pett Plumbing and Gas Pty Ltd for promotional purposes.
Payment of Invoices
Clients must pay full invoices within 7 days of receipt of invoice. If not paid in full within 7 days Pett Plumbing and Gas Pty Ltd reserves the right to charge late payment fees.
All materials remain the property of Pett Plumbing and Gas until all outstanding balances are paid in full by client.
Pett Plumbing and Gas reserves the following rights in relation to the goods until all accounts owed by purchaser to Pett Plumbing and Gas are paid in full:
a) Legal ownership of the goods and services provided
b) To enter the purchaser's premises (or the premise of an associated company or agent where the goods are located) without liability or trespass to retake possession of goods).
c) Pett Plumbing and Gas will not be liable for any resulting damage associated with retaining possession of goods and services.
d) Costs to remove materials in ownership of Pett Plumbing and Gas will be charged to the customer.
e) Any associated debt collection costs incurred to recover debt and repossess goods or services, will be charged to the client.
It is the client’s responsibility to provide appropriate and safe access to the area of works.
Pett Plumbing and Gas takes as much care as possible, however, will not be held responsible for (but not limited to) cracking foundations, correcting unforseen problems of any structure, service or earth including existing plumbing and gas services. For example: where no detailed construction drawings are provided and/or where cutting, drilling or demolition works have been approved by client without adequate investigation or preparation by the client.
Pett Plumbing and Gas will provide a variation to price to make safe or correct any unforeseen circumstances at the client’s request.
The client shall hold Pett Plumbing and Gas Pty Ltd harmless, and shall be solely responsible for any damage or expense incurred to remove, restore, repair or replace its premises and/or any portion thereof, as well as the damaged equipment of Pett Plumbing and Gas Pty Ltd, if any tool, drain cleaning cable, water jetting hose, or other equipment of Pett Plumbing and Gas Pty Ltd becomes stuck in a drainage line in the prosecution of Pett Plumbing and Gas Pty Ltd work under this agreement.
If there is a sewerage spill, including one deemed hazardous, the cost of clean-up is the sole responsibility of the client.
Removal of tree root growth or blockage alone will not ensure that similar problems will not recur and as such carries no guarantee unless otherwise stated herein.
If condition and/or circumstances are encountered at this job site which are (1) concerned physical conditions, or (2) unknown physical condition of an unusual nature, which differ materially from that which is visually ascertained, client agrees to accept responsibility for such conditions and those circumstances outside the control of Pett Plumbing and Gas Pty Ltd and further agrees to pay for any labour or materials, including repair to damaged equipment of Pett Plumbing and Gas Pty Ltd and other plumbing caused by such conditions and/or circumstances.
It is in the intent of this provision to make client responsible for all (1) unforeseen and concealed conditions (2) for that which Pett Plumbing and Gas Pty Ltd cannot control. Accordingly; the client further agrees to hold Pett Plumbing and Gas Pty Ltd harmless and shall indemnify and defend Pett Plumbing and Gas Pty Ltd and all its agents and employees from and against all claims, damages, losses and expenses including but not limited to solicitor fees, consequential damages, arising out of as a result from the performance of Pett Plumbing and Gas Ptd Ltd's work involving, affecting, or relating to such unforeseen or concealed conditions regardless of whether such damages are caused in part by Pett Plumbing and Gas Pty Ltd, except for Pett Plumbing and Gas Pty Ltd's sole negligence.
Pett Plumbing and Gas Pty Ltd will not be held responsible for any resulting damages as a result of fulfilling their duties in their entirety, including but not limited to, removal of structures, gyprock, walls for access, removal of garden beds, paving and concrete for access, cracking of ceiling / roof spaces as a result of not being secure, bench, countertop and working area damages as a result of required chemicals (blocked drains).
Asbestos or other Hazardous Materials Remediation Work – Pett Plumbing and Gas Pty Ltd has no information whatsoever with respect to asbestos or other hazardous materials or substances in any portion of the customer’s property and has not conducted any investigation in connection herewith. Pett Plumbing and Gas Pty Ltd does not perform asbestos or other hazardous material or substance removal and shall have no responsibility whatsoever for any such removal. The client expressly releases and shall hold Pett Plumbing and Gas Pty Ltd harmless from any liability whatsoever and for all claims arising out if its presence, release, remediation or removal and for any costs, losses or damages the client may suffer or sustain if it is found to exist on the customer's property.
Call Back To Site
Pett Plumbing and Gas may charge another standard fee for attending site if the reason for re-attendance was not in the scope of Pett Plumbing and Gas’ works. This may relate (but is not limited) to circumstances in which the client has advised they will provide materials or coordinate a dependant service, and materials or the site isn’t up to standard for the plumber to start works.
By engaging Pett Plumbing and Gas Pty Ltd’s services or submitting details in one of our online forms, you are accepting that you will be automatically signed up to our mailing list. As a condition of joining our mailing list, you consent to us sending you promotional emails. In this document, ‘promotional emails’ includes product information, new offers and information about Pett Plumbing and Gas Pty Ltd. You may choose to opt-out of receiving promotional emails anytime by simply clicking the unsubscribe button on our email.
Public Liability and Licensing
Pett Plumbing and Gas Pty Ltd agree to keep all insurances including public liability up to date and valid, along with all contractor’s licenses.
The client indemnifies and holds harmless the contractor and Pett Plumbing and Gas Pty Ltd against any loss, threatened or otherwise, or expense by reason of the liability of the contractor arising out of any claim for damaged for personal injury, or property damage to either the site or to the moveable property on the site.
Terms and conditions may be subject to change without notice.